Change and Cancellation Policy
Outdoor Adventures wants your business, and wants you to feel confident reserving
a trip with us, whether it be via phone or online—that’s why we offer one of the
most flexible change/cancellation policies in the industry.
Our Change and Cancellation policy is based on how long before your reservation
you opt to change or cancel. If you have a change or cancellation request, you may
make it by phone at 423-487-2085, or by email at
info@outdooradv.net.
Change / cancellation policy for groups of 14 or less:
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10 or more days before your trip, you may:
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- Reschedule your trip for another day or time.
- Cancel and request a voucher (no expiration) for one or more of the rafters in your
group for use at a later date.
- Cancel and have your credit card or PayPal account refunded 100% of the price for
one or more of the rafters.
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Between 48 hours before and 10 days before your scheduled trip time, you may:
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- Reschedule your trip for another day or time.
- Cancel and request a voucher (no expiration) for one or more of the rafters in your
group for use at a later date.
- Cancel and have your credit card or PayPal account refunded 50% of the price for
one or more of the rafters.
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Less than 48 hours before your scheduled trip time:
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- No changes may be made, and no refund will be given.
Please understand that by this time, we have already arranged for equipment and
guides for your group, and it is likely other customers were turned away because
of your reservation. However, we understand that sometimes extenuating circumstances
can occur. If some of your group must cancel due to an extenuating circumstance,
please email a description of the circumstance to our river manager at info@outdooradv.net.
On a case by case basis, the manager may offer to reschedule or provide vouchers
for rafting on a future date if the situation justifies it. Unfortunately no credit
card or cash refunds may be given less than 48 hours before your scheduled trip
time regardless of the circumstances.
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Change / cancellation policy for groups of 15 or more:
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14 or more days before your trip, you may:
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- Reschedule your trip for another day or time.
- Cancel and request a voucher (no expiration) for one or more of the rafters in your
group for use at a later date.
- Cancel and have your credit card or PayPal account refunded 100% of the price for
one or more of the rafters.
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Between 7 and 14 days before your scheduled trip time, you may:
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- Reschedule your trip for another day or time.
- Cancel and request a voucher (no expiration) for one or more of the rafters in your
group for use at a later date.
- Cancel and have your credit card or PayPal account refunded 50% of the price for
one or more of the rafters.
|
|
Less than 7 days before your scheduled trip time:
|
- No changes may be made, and no refund will be given.
Please understand that by this time, we have already arranged for equipment and
guides for your group, and it is likely other customers were turned away because
of your reservation. However, we understand that sometimes extenuating circumstances
can occur. If some of your group must cancel due to an extenuating circumstance,
please email a description of the circumstance to our river manager at info@outdooradv.net.
On a case by case basis, the manager may offer to reschedule or provide vouchers
for rafting on a future date if the situation justifies it. Unfortunately no credit
card or cash refunds may be given less than 7 days before your scheduled trip time
regardless of the circumstances.
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